Title
Receive a presentation on the 2025 Chatham County Resident Satisfaction Survey
Abstract
Introduction & Background:
Every two years, Chatham County conducts a resident satisfaction survey. It is a random phone survey of Chatham County residents over the course of several months. It consists of core questions and related sub-questions regarding satisfaction about Chatham County as a place to live and work, ways people get information on County government, and feedback on services and how well staff provided them. Participants are also asked open-ended questions to get more detail where low marks were given and to gain insight on the most pressing or challenging issues facing Chatham County.
Discussion & Analysis:
The 2025 results were positive overall, resulting in an overall grade of B+
• The overall mean was a 3.36 - which is a slight decrease from the mean of 3.45 in 2023
• More than 70% of the grades were B+ or better
• 4 grades increased; 32 remained unchanged; 37 declined
• County services that our departments offer earned a B+, with a mean of 3.29
• County staff earned a B+, with a mean of 3.43
The public can view the presentation of the 2025 Biennial Resident Satisfaction Survey as well as previous survey presentations on the County website at: www.chathamcountync.gov/biennialsurveys <http://www.chathamcountync.gov/biennialsurveys>.
How does this relate to the Comprehensive Plan:
The Biennial Resident Survey affects all aspects of the Comprehensive Plan.
Budgetary Impact:
This item has no budgetary impact.
Recommendation/Motion:
No motion needed.