Chatham County, NC - File #: 24-5268

• File #: 24-5268
• Version: 1
• Type: Agenda Item
• Status: Work Session
• File created: 4/18/2024
• In control: County Manager's Office
• On agenda: 5/6/2024
• Final action: 5/6/2024
• Title: Receive a presentation on the 2023 Chatham County Resident Satisfaction Survey
• Indexes: Comp Plan Goal 1: Preserve the rural character and lifestyle of Chatham County, Comp Plan Goal 10: Foster a healthy community., Comp Plan Goal 2: Preserve, protect, and enable agriculture and forestry., Comp Plan Goal 3: Promote a compact growth pattern by developing in and near existing towns, communities, and in designated, well planned, walkable, mixed use centers., Comp Plan Goal 4: Diversify the tax base and generate more high-quality, in-county jobs to reduce dependence on residential property taxes, create economic opportunity and reduce out-commuting., Comp Plan Goal 5: Conserve natural resources., Comp Plan Goal 6: Provide recreational opportunities and access to open space., Comp Plan Goal 7: Provide infrastructure to support desired development and support economic and environmental objectives., Comp Plan Goal 8: Become more resilient by mitigating, responding and adapting to emerging threats., Comp Plan Goal 9: Provide equitable access to high-quality education, housing and community options for all.

Date	Ver.	Action By	Action	Result
5/6/2024	1	Board of Commissioners	received and filed

Title

Receive a presentation on the 2023 Chatham County Resident Satisfaction Survey

Abstract

Introduction & Background:

Every two years, Chatham County conducts a resident satisfaction survey. It is a random phone survey of Chatham County residents over the course of several months. It consists of core questions and related sub-questions regarding satisfaction about Chatham County as a place to live and work, ways people get information on county government, and feedback on services and how well staff provided them. Participants are also asked open-ended questions to get more detail where low marks were given and to gain insight on the most pressing or challenging issues facing Chatham County.
                     

Discussion & Analysis:

The 2023 results were exceptionally positive, resulting in an overall grade of B+. The mean was a 3.45, which is the County’s highest mean to date. In 2021, the overall mean was 3.33. More than 80% of the grades were B+ or better. No grades were below a B-.

County services that our departments offer earned a B+, with a mean of 3.4, which is the highest to date. County staff earned an A-, with a mean of 3.56, also the highest to date.

How does this relate to the Comprehensive Plan: The Biennial Resident Survey affects all aspects of the Comprehensive Plan.

Budgetary Impact: This item has no budgetary impact.

Recommendation/Motion: No motion needed.